FAQ
Shipping
You may call/WhatsApp us on +91–8088639255 from Monday to Saturday [11.00 am to 6:30 pm]. Or drop us an email at info@houseofkatha.com Our team will be happy to assist you.
You may also subscribe to our newsletters through our website houseofkatha.com and follow us on Facebook, Instagram and more, to know about out Launches, New Arrivals, Offers & much more.
Yes! you may create an account with us through the Login Icon, simply by entering few details on our website and access all information related to your orders.
To reset your password, please click on “Forgot Password” option available on the Account/Login page.
Enter the email address, and the link to set a new password will be mailed to your registered Email ID.
Select the products you would like to order placing them in the cart through ‘add to cart’ option. Once all added, click on ‘proceed to checkout’. Fill in your shipping details, payment details and complete the order.
For Indian shipping address, we have Cash on delivery as well as Prepayment options. For International orders, we have Prepayment options. We have multiple payment gateways for you.
Once the order is placed you shall receive an email confirmation along with the invoice on your registered email id.
It takes about 2 to 5 working days. We do not ship on weekends and on public holidays as the shipping partners do not accept to ship the orders on these days.
Before dispatching the orders, our team confirms the same and post–dispatch of the order, shares the tracking details on your email address provided. You may track the order with the tracking details shared.
No, you may not be able to add items to existing order. You will need to place new order for more items you would want to order.
Yes, if the product price, you want to order is same as the existing order value. However, if the items have different prices, then a new order will need placing. In above cases, kindly reach out to the customer care for the process before the dispatch of the existing order takes place.
Kindly reach out to us on +91–8088639255 immediately, before the dispatch of the order, for making changes to the shipping details. Once the order is dispatch, changes cannot be made to the shipping details.
For cancelling the order, kindly reach out to our customer care number or email us immediately before the dispatch of the order. Once the order is dispatched the order cancellation is not possible.
You may call/WhatsApp us on +91–8088639255 and our dedicated team will assist you with the various options for placing the order with KATHA
Shipping related queries:
Yes, for shipping within India only for prepaid orders, for COD Rs100 will be the shipping charges. For International orders, shipping charges will apply as per the country in which order needs shipping.
We deliver the products through reputed third–party courier services. You may easily track the order via tracking details shared. Once the parcel reaches the destination local office, the courier company intimates you of the delivery schedule when the parcel is set out for delivery. Maximum three delivery attempts are made by the courier company post which the parcels will come return to us.
You may have option of scheduling the delivery as per your convenience by visiting the website of the dedicated shipping company. Still, if you miss the delivery, contact the customer care when the first attempt for delivery is made by the courier person, for us to arrange the delivery accordingly or reship the parcel in case if parcel was returned to us.
We have cash on delivery service available for Indian shipping address. However, there may be some pin code or remote areas where the COD option is not available. In such case, you may check with our customer service who will provide you information and help you to make prepayment.
Return and Exchanges
Yes, we do have return policy. You may raise your return request on info@houseofkatha.com mentioning the Order number, reason and whether you need exchange or refund. Our team shall check the eligibility as per terms and conditions mentioned in our return policy and accordingly process your request.
Once the return request is accepted, we shall arrange the return pick up, the courier person will collect the parcel from your doorstep within 3 days and it takes approx. 7 working days for the returned parcel to reach us. Once the return parcel is received, the exchange/refund is processed, post successful quality check of the product.
On receipt of returned parcel, quality check is done. Post successful quality check, product requested in exchange is dispatched, post confirmation from you, as per the dispatch timeline.
Post receipt of returned product and successful quality check, refund is done within the timeline of 7 working days from date of receipt of returned product. Once refund is done, our team will share screenshot of same via registered WhatsApp or email id.
Refund shall be done via Bank transfer in case of cash on delivery order. In case of prepaid orders, the amount of refund is reversed to the same account from which payment is made.
Yes, you may certainly retain the product by notifying us via email at info@houseofkatha.com
No, return/refund/exchange is not applicable on international orders [Orders having International Shipping Address]
No, we do not accept exchange/return/refund on custom products unless the product is
damaged/defect
General queries:
Yes, we do have offers running as per Seasons and festivals. Please follow us on Facebook, Instagram for the Coupon code running.
You may contact us on WhatsApp, email, FB messenger and Instagram. Our team shall help you with placing the order.
Yes, we do. Kindly email us your requirements details on info@houseofkatha.com or connect with us +91-8088639255
You may contact us on +91-8088639255 and give us details. We shall send the product with customized details as provided by you.
You may certainly read our policies on website or reach out to us through…
Call or WhatsApp: +91–8088639255
Email id: info@houseofkatha.com
Our team will be happy to assist.